Remote Support

Fast and Convenient Service

Did you know that over 75% of computer problems can be solved over with a simple remote control connection?

Many times there is no need to bring your laptop or PC to us. If you have an internet connection then we may well be able to carry out repairs remotely. So save yourself the hassle of bringing your equipment to us or arranging a call-out

 Common IT problems we fix online include:

  • Email Configuration
  • Device Driver Installation
  • Virus, Spyware and Malware Removal
  • Data Transfer
  • Printer / Scanner Installation
  • Software Installation
  • PC Tuneup
  • Computer Maintenance and General Service
  • Computer Software Installation and Configuration
  • Data Recovery & Backup
  • Network Configuration
  • Remote support is one of the most economical and quickest ways of solving your computer problems.

Remote IT support technology means that we can, with your approval, begin a secure support session over the Internet. It will be as if we are sitting in front of your computer allowing us to view your screen and control the mouse and keyboard.

  • Advantages of Remote Support
  • Quick
  • Convenient
  • More Affordable:
  • Less travel meaning more environmentally
  • Safer

Remote computer support allows you to show us exactly what the problem is. We can view your screen and interact with your computer to resolve the issue quickly and even walk you through a series of steps to provide training.

IMPORTANT!

While we operate to the highest professional standards please be aware that things can go wrong. If requested we will backup any critical data before carrying out any repair procedures. However it is your responsibility to ensure you have a backup of your data BEFORE we perform any work on your computers.We are not responsible for the protection of the data on your computers or any loss of that data resulting from any work undertaken.

We operate a “No Fix No Fee” policy. There is no charge for the Diagnostic and Quote service. You only pay if you opt to proceed with the repair.

In the unlikely event that we are unable to repair a problem a full refund will be issued immediately or we can arrange to have the computer delivered to our workshop.

Five easy steps

Call us on 059 864156 or Click on the Book Now button

We will contact you and help you install the Remote Support Software

We will remotely connect to your Computer and diagnose the problem. We will issue a quote for a repair.

If you are happy to accept the quote then once payment is sent we will start work

Sit back while we resolve the problem.